payment methods
In addition to the payment method, please note the brief information regarding order processing and shipping - you will find detailed information on this on the respective information pages.
order processing
When placing your order, select the desired shipping method or payment method. After placing your order via the online shop, you will receive an order confirmation by email. Your order will be sent from our online shop to our sales team, carefully checked and quickly confirmed.
Shipment
As soon as your order is completely ready for delivery, it will be dispatched immediately. The employees in our shipping department will carefully pack your order in neutral and secure outer packaging wherever possible. Our logistics partners collect our shipments several times a day - your order will be delivered as quickly as possible. Detailed information on shipping costs and shipping times can be found under Shipping .
advance payment
If you choose to pay in advance, your order will be processed immediately after receipt of payment. Please transfer the invoice amount after completing your order and note that the IBAN and BIC of our bank must be included in the transfer. Please state the order number as the purpose of payment. Our complete bank details can be found below.
| Account holder: | Kathi Kunterbunt - Katharina Lehmann |
| banking institution: | Postbank Berlin |
| Bank code: | 10010010 |
| Account number: | 146385104 |
| BIC: | PBNKDEFFXXX |
| IBAN: | DE48100100100146385104 |
The transfer must be made in the full amount of the invoice. You will be responsible for any bank charges incurred by your bank for the international transfer.
The transfer amount must be in euros and transferred to a euro account. The ordering bank must support SEPA (Single Euro Payments Area) - more information on SEPA . If the above conditions are not met, we cannot execute the order. Please make sure that the full invoice amount is credited to our account!
Payment by credit card (Visa, Master Card & AMEX)
You can make purchases with us using a credit card from VISA, MASTER CARD & AMEX and pay according to the credit terms. Please provide your name, credit provider, credit card number, card verification code and expiry date. The verification code consists of three or four digits on the back of the credit card next to or below the signature field. If you make a purchase with a credit card from VISA and/or MASTER CARD and/or AMEX, your credit card account will be debited when the order is completed. If you return goods, the invoice amount will be credited back to your chosen credit card account once the goods have been returned. All credit card details are encrypted using SSL, which means that purchases and returns are always made using a secure connection.
The cancellation and return conditions remain unaffected.
PayPal
PayPal is an online payment service that allows you to pay in online shops securely, easily and quickly – and for free.
Safe: Your bank or credit card details are only stored with PayPal. Therefore, they are not sent over the Internet again every time you make an online purchase.
Simple: You pay with two clicks. This is because you use the bank or credit card details stored with PayPal instead of entering them again for each purchase. Payments with PayPal arrive quickly.
Paying with PayPal – It’s that easy
After you have placed the desired goods in the shopping cart and proceeded to checkout, select PayPal as the payment method on the payment and shipping methods page and click "Continue". After confirming the details, you will be redirected to the selected online payment service via a secure connection. If you are already registered with PayPal, log in with your user name and password.
Not registered yet?
If you are not yet registered with PayPal, follow the link to the registration form on the provider's website. Here you simply enter the required data and choose a user name and a personal password. You can then use the online payment service directly. The following two short instructions explain how it works:
Payment by direct debit (PayPal)
If you select the "PayPal direct debit" payment method, PayPal will debit the invoice amount from the customer's bank account on behalf of the seller after issuing a SEPA direct debit mandate, but not before the expiry of the advance notification period. Advance notification ("pre-notification") is any communication (e.g. invoice, policy, contract) to the customer that announces a debit via SEPA direct debit. If the direct debit is not honored due to insufficient account funds or due to incorrect bank details being provided, or if the customer objects to the debit even though they are not entitled to do so, the customer must bear the fees incurred by the respective credit institution for the chargeback if they are responsible for this.
Payment on invoice (PayPal)
If the payment method "PayPal invoice" is selected, the seller assigns his payment claim to PayPal. Before accepting the seller's declaration of assignment, PayPal carries out a credit check using the customer data transmitted. The seller reserves the right to refuse the customer the payment method "PayPal invoice" if the result of the check is negative. If the payment method "PayPal invoice" is approved by PayPal, the customer must pay the invoice amount to PayPal within 30 days of receiving the goods, unless PayPal specifies a different payment deadline. In this case, he can only pay to PayPal with a debt-discharging effect. However, even in the event of the assignment of claims, the seller remains responsible for general customer inquiries, e.g. regarding the goods, delivery time, shipping, returns, complaints, cancellation notices and shipments or credit notes. In addition, the general terms and conditions for the use of PayPal's purchase on account apply, which can be viewed at https://www.paypal.com/de/webapps/mpp/ua/pui-terms .
Redeem voucher code
You can redeem your voucher code directly in the "Discount / Voucher" section of your shopping cart. Simply enter the code in the field provided. The total will then be updated automatically, with the voucher value being deducted from the total.